Last Updated: 08-10-2025

At Fixaro Technologies Inc. (“Fixaro,” “we,” “our,” or “us”), we strive to ensure a smooth experience for both service providers and customers. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations may be issued.

1. Service Bookings

• Once a service is booked through the Fixaro app or website, the booking is confirmed with the selected service provider.

• Customers may cancel a booking up to 24 hours before the scheduled service time without penalty.

2. Cancellations by Customers

• More than 24 hours before service: Full refund of the service fee (minus processing charges, if any).

• Less than 24 hours before service: No refund will be issued, except in cases of proven emergencies.

• No-show by customer: No refund will be provided.

3. Cancellations by Service Providers

• If a service provider cancels a confirmed booking, the customer will receive a full refund or the option to reschedule at no extra cost.

• Repeated cancellations by service providers may result in account suspension.

4. Service Quality Issues

• If the service provided is not completed or is of unsatisfactory quality, customers must raise a dispute within 48 hours after the scheduled service time.

• After review, Fixaro may issue a partial or full refund, or offer service credits for future use.

5. Refund Processing

• All approved refunds will be processed through the original payment method (Stripe) within 5–10 business days.

• Transaction or processing fees may be deducted where applicable.

6. Non-Refundable Items

• Convenience/processing fees.

• Services already delivered and completed to satisfaction.

7. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

📧 Email: admin@fixaro.org